Refund and Returns Policy

Refund and Return Policy for Beauty Products

Thank you for shopping at Thrive Aesthetics! We want you to be fully satisfied with your purchase. Please read our Refund and Return Policy for beauty products to understand the terms and conditions regarding returns, refunds, and exchanges.

  1. Eligibility: a. To be eligible for a return, refund, or exchange, the beauty product must be unused, unopened, and in its original packaging. b. Certain products, such as personalized or intimate items, may not be eligible for return due to hygiene reasons. Please check the product description or contact us for clarification.
  2. Return Process: a. If you wish to return a beauty product, please contact our customer service within [number of days] days from the date of delivery to initiate the return process. b. Our customer service team will provide you with instructions on how to return the product, including the return address and any required documentation. c. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
  3. Inspection and Refunds: a. Once we receive the returned beauty product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. b. If the product is deemed eligible for a refund, we will process the refund to your original payment method within [number of days] days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
  4. Exchanges: a. If you received a damaged or defective beauty product, please contact our customer service as soon as possible. We will assist you in arranging a replacement or exchange for the same or a similar product. b. Exchanges are subject to product availability. If the desired product is not available, we will offer you a refund or provide alternative options.
  5. Non-Refundable Items: a. Certain items, such as gift cards or downloadable digital products, are non-refundable and non-exchangeable.
  6. Damaged or Lost Shipments: a. In the rare event that your order arrives damaged or is lost during shipment, please notify us immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

Please note that this Refund and Return Policy applies only to purchases made through our website. If you purchased our products from a third-party retailer, please refer to their respective refund and return policies.

If you have any further questions or require assistance regarding our Refund and Return Policy, please contact our customer service. We are here to help and ensure your shopping experience with Thrive Aesthetics is exceptional.

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